Frequently Asked Questions + Product Help

Got Questions? We've Got You.
Elzandi isn’t mass-produced. It’s made intentionally, with care. Here’s everything you might be wondering before stepping into your Signature pair. We know buying shoes online, especially heels, can feel risky.
That’s why we’ve answered everything you might be wondering before ordering your Elzandi pair. If your question isn’t below, email hello@elzandi.com.au or DM us. You’ll get a real reply.

Can I return or exchange them?
Yes, we can exchange your shoes for you provided they are returned in new condition and have not been used.
Please check our Size Guide or reach out before ordering and we will help you choose your perfect fit. Due to the pointy toe, this is a narrower shoe, we recommend sizing up if you have a wide foot.

How do I know they’ll be comfortable?
Because we built them to include memory foam, arch support, breathable lining, and premium leather that softens to your shape.
They are designed by someone who’s spent way too many hours limping through her work day.

Where do you ship?
We currently ship within Australia, with international shipping coming soon.

Need help or have more questions?
Reach out anytime at hello@elzandi.com.au or DM us on Instagram.
We're real humas, and we are here to help.